Returns + Exchanges

 

Returns

We really hope you love your new purchase but in the unlikely case it doesn't suit this is how we roll:

Unworn items can be returned for a refund or exchange when received within 14 days of purchase.

TERMS & CONDITIONS

All return items must be unworn, unwashed with tags in place.

Items that do not meet these criteria or are non-returnable, sorry. In this case, we cannot be responsible for the cost of returning it to the customer, sorry again.

  • quack + dirk is not responsible for the return costs except in the case where you are returning an item as faulty.
  • We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.
  • If a return item is misplaced in the post, it is up to the customer to check it out with the postal or courier service they used.
  • Shipping charges on non-faulty items are non-refundable.

Any questions please get in touch!