Returns + Exchanges



We really hope you love your new purchase but in the unlikely case it doesn't suit this is how we roll:

Unworn items can be returned for a refund or exchange when received within 14 days of purchase.


All return items must be unworn, unwashed with tags in place.

Items that do not meet these criteria or are non-returnable, sorry. In this case, we cannot be responsible for the cost of returning it to the customer, sorry again.

  • quack + dirk is not responsible for the return costs except in the case where you are returning an item as faulty.
  • We will include the cost of the return for faulty goods in the refund once provided with evidence of the receipt for postage.
  • If a return item is misplaced in the post, it is up to the customer to check it out with the postal or courier service they used.
  • Shipping charges on non-faulty items are non-refundable.

Any questions please get in touch!