returns + exchanges

I really hope you love your new purchase but in the unlikely case it doesn't suit this is how I roll:

Unworn items can be returned for a refund or exchange when received within 14 days of purchase. You must tell me no later than 7 days after the date you receive your items. Pop me a mail on


All return items must be unworn with tags. Please clearly enclose your name and order number so I know who the return is from.

Items that do not meet these criteria or are non-returnable, sorry. In this case, I cannot be responsible for the cost of returning it to the customer, sorry again. quack + dirk is not responsible for the return costs except in the case where you are returning an item as faulty. If a return item is misplaced in the post, it is up to the customer to check it out with the postal or courier service they used. 

Any questions please get in touch!

The shop is back open but my opening hours are too sporadic for my post man! - here’s my home address for returns:

Deirdre Mahon, 199 Mount Prospect Ave., Clontarf, D03XC97